Last updated 8 September 2026
Coffeesoft Inc. Canada (“Coffeesoft”, “we”, “us”) builds and deploys AI agents for organisations working under regulatory obligation. This policy explains what we do with personal information collected through this website, coffeesoft.ca.
Address: Ottawa, ON, Canada.
It covers this website only. Where we act as a supplier to a customer and process personal data held in that customer’s systems, we do so as a processor under the terms of the agreement with that customer, and that customer’s own privacy notice governs how the data is handled.
For any question about this policy, or to exercise the rights described below, write to sales@coffeesoft.ca.
We collect information you submit, operational request logs, and website usage data through integrated Web Analytics. We do not use advertising trackers on this site.
We use cookieless Web Analytics to understand page visits, referring websites, approximate visitor locations, and device and browser information. Our website code does not set analytics cookies or store consent preferences in your browser.
We may also record actions such as opening a demo, copying our contact email, or successfully submitting an enquiry. These events do not include form contents, email addresses, phone numbers, or chat text. We remove query strings and fragments from the page URLs sent through our analytics integration.
We do not sell personal information, and we do not use anything you send through this site to train models.
Where the UK GDPR or EU GDPR applies, we rely on our legitimate interest in responding to business enquiries and in operating a secure website, and on the necessity of processing to take steps at your request before entering into a contract. Where Canadian privacy law applies, we rely on your implied consent in submitting an enquiry to us. You may withdraw contact at any time by asking us to stop.
We keep the number of third parties deliberately small. This information can be provided upon request.
We may also disclose information where we are legally required to, or where it is necessary to establish or defend a legal claim.
Some of the providers above operate outside your country, including in the United States. Where personal information is transferred out of the UK, the EEA or Canada, we rely on the transfer mechanisms available to us under the applicable law, such as standard contractual clauses.
We retain enquiries and related business correspondence for up to five years, and delete them sooner when they are no longer needed. Server logs are kept for a short operational period. If you ask us to delete your enquiry, we will do so unless we are required to retain it.
Depending on where you live, you may have the right to ask us for a copy of the personal information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, to receive it in a portable form, and to withdraw consent where we rely on it. Write to sales@coffeesoft.ca and we will respond within the period the law allows.
If you are not satisfied with our response, you may complain to your data protection authority — the Office of the Privacy Commissioner of Canada, the UK Information Commissioner’s Office, or the supervisory authority in your EU member state.
The site is served over HTTPS. Access to enquiries is limited to the people who need it. No method of transmission or storage is completely secure, so please do not send confidential or sensitive information through the contact form — tell us it exists and we will arrange a secure channel.
This is a business-to-business site. It is not directed at children and we do not knowingly collect information from them.
If we change this policy we will update the date at the top of this page. Material changes will be made clear on the site.